Warranty Info

Below you will find helpful warranty information and instructions on some of the popular brands of lighters and cutters that we sell.

  1. Please note that any any fee amounts listed below are the fees at the time of putting this page together and may have changed.
  2. Please note that for some lower priced items, it may simply make more sense to buy a new cutter or lighter
    1. Most notable would be our lower priced Jetline and Vertigo lighters.

Xikar

If your specific item is not in stock, Xikar will often contact you to see if a similar model is acceptable.

  • Use the link below and look for the “Start New Warranty Claim” link
  • Fill out the required information. Double check you have the correct return address before submitting.
  • After submitting, wait until you receive an email from Xikar with the RMA slip. You must print that out and send in with your item.

Jetline

Jetline’s warranty service is pretty quick. However, you MUST have kept the original receipt. If you do not have the original receipt, you will be required to include a check for $9.95 payable to K. K. International Corp (double check price hasn’t changed since we created this page).

  • Click here for Jetline warranty information
  • If submitting for return, scroll to bottom of their warranty page and click ‘download form’.
  • Download, print, and complete the warranty form.
  • Include a COPY of original receipt. If you do not have receipt, you must include a check of $9.95

LOTUS / VERTIGO

Lotus and Vertigo offer free repair service for up to 2 months after date of purchase as long as you keep the original receipt.  If it has been more than 2 months or you no longer have the receipt there is a $10 repair fee on Vertigo brand and $15 repair fee on Lotus brand. To start a service request for LOTUS or VERTIGO…

  • Visit this page for warranty instructions
  • OR Contact Lotus via phone
    1. Phone = 954-746-9206, use the extension for repair
  • Let them know if you’re going to include a check for the repair fee or if you want them to contact you via phone to pay using credit card

Prometheus

Prometheus has different warranty situations based on purchases made within 45 days, within 2 years, after 2 years and discontinued items. The breakdown is as follows:

  • If purchased within 45 days and you have a dated receipt, there is no service fee.
  • If purchased within 2 years and you have a dated receipt, the fee is $15.
  • If purchased within 2 years or you do not have a dated receipt, the fee is $25.
  • After 2 years, the fee is $25 whether you have a receipt or not.
  • If your item is older than 2 years, you should first check their discontinued page. If your item is discontinued, please follow the instructions on this page.

If sending back a lighter, Prometheus would also like you to watch this video on how to send your lighter in for repair service.

Unfortunately, we cannot find information regarding Prometheus’s service information for their cutters. We recommend contacting Prometheus to request information on possible service on your Prometheus cutter.